Just to rule out Kerberos issues, I check the time on the scanner, and it is the same date, time (at least within seconds), and time zone as the server.Īll of this works from any computer on the same LAN. Have tried both by leaving name/password blank (presumably defaulting to that above) and explicitly entering domain\username & password SMB User Name in this format: domain\username (this is a domain admin, so I know it has full rights on the server side)
Verified that the printer/scanner has the domain controller set as its DNS server (like all workstations).ĭevice Managment → Configuration → File Transfer This rules out any server-side or simple reset issues. This should be irrelevant, given that all workstations at the same remote site can access SMB resources across the VPN, the Ricoh can access the Exchange/SMTP server across the VPN, and we can also print to the Ricoh back through the VPN from computers at the HQ side of the VPN. Rebooted the router (this is at a remote site connected site-to-site via SonicWall hardware VPN. Here is what I have done:Ĭonnect to the server (Windows 2012 R2) hosting the shares using the domain admin account that we are using for scanning.Įnsured I can see the share and copy files to it across the network. I have been through things in as much detail as I can, and I find it very frustrating that cannot find any debug-level logs that can reveal exactly where the breakdown is. None of the SMB scan destinations work, so it would seem to be something on the unit itself. As far as I know, this was working until a couple of weeks ago, but it is definitely not working now. Your PennKey will be displayed under User ID so you know which job is yours.Printer works fine, as does scan via SMTP (using in-house Exchange/SMTP server), but SMB scanning does not.
When you are at the copier, select printer:ħ. This will set the User Code for the Ricoh and you will now be able to print:ĥ. Click 'User Code Settings' next to Modify, then enter your copier code under User Code:Ĭlick 'Apply' then 'OK'. Select Locked Print from the Job Type menu and enter your pennkey and 4 or 6-digit copier code shown below:Ĥ. This will open another window that will allow you to configure your Locked Print settings. In the menu right click on the copier and select 'Printing Preferences:ģ. Go to the Start Menu and search for 'Control Panel'. If you do not know your copier code, please reach out to your Local Support Provider.ġ.
If it is not, or if you're on a personal computer, please follow the directions at /bio_computing/copiertips to get connected. The copier should already be in your list of installed printers if you have a Penn-owned computer.
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